Service Agreement

Effective Date: October 10, 2025

By hiring DZ Junk Hawlers LLC (“we,” “our,” or “us”), you agree to the following terms. This page summarizes our Master Service Agreement (MSA), which customers sign before work begins.

1. Scope of Work

  • All services are performed according to the written quote provided before work begins.

  • Changes in scope (extra labor, additional areas, added materials) require written approval (text/email is fine).

  • We do not apply pesticides or herbicides.

  • Weed eating in landscaped beds is excluded unless specifically quoted.

  • Tree work is limited to under 15 feet; larger or high-risk removals are referred to licensed tree companies.

  • Indoor junk removal is limited to safe, legal, walkable spaces (no mold remediation, hazardous waste, or unlicensed trades).

2. Pricing & Payment

  • Each job is individually quoted for fair, transparent pricing.

  • Quotes are valid for 7 days unless otherwise stated.

  • Standard Loads: Pricing may include labor, travel, and dump fees.

  • Heavy/Dense Materials: (concrete, brick, tile, dirt, gravel, mixed construction debris) billed separately by actual dump ticket weight plus a per-trip transport/handling fee.

  • Multiple Dump Runs: Billed separately at standard transport rates.

Deposits:

  • 25% for jobs over $500

  • 50% for jobs over $1,000

  • Non-refundable but transferable with 24+ hours’ notice.

Payment:

  • Due upon job completion unless otherwise agreed in writing.

  • Approved customers will qualify for Net15(15 days after invoice date) or Net30(30 days after invoice date

  • Card-on-File requires signed authorization.

3. Client Responsibilities

  • Provide property access, gate codes, and a working water spigot with adequate pressure (for pressure washing).

  • Remove personal items from the work area before arrival.

  • Ensure safe working conditions for our crew.

  • Rental equipment (dumpsters, lifts, heavy machinery) is the client’s financial responsibility unless otherwise agreed in writing.

4. Jobsite Conditions

  • Before-and-after photos may be taken for records, safety, or marketing (personal identifiers removed).

  • Clients may opt out of marketing photos with a written request before work begins (records/safety documentation may still be retained).

  • We reserve the right to decline any work that is unsafe, illegal, or outside our expertise.

5. Cancellations & Rescheduling

  • Minimum 24 hours’ notice required to avoid cancellation fees.

  • Rescheduling Fees: $25–$50 depending on job size for short-notice changes.

  • Repeated no-shows or late cancellations may result in removal from our service list.

  • Weather delays may require rescheduling at our discretion.

6. Liability & Limits

  • We are fully insured for liability within the agreed scope of work.

  • Not responsible for pre-existing damage, hidden hazards, or conditions beyond our control.

  • We do not perform licensed contractor work.

7. Special Policies

  • Hazardous & Special Disposal: Hazardous materials (chemicals, fuels, asbestos, paints, medical waste) are refused. Certain items (appliances, mattresses, tires, electronics) may require special handling and extra charges, disclosed before work begins.

  • Pet Waste Policy: Service areas must be free of pet waste before arrival. Cleanup is $10 per pile. Excessive waste may result in service refusal for that area.

8. Service Area

  • Primary: Duval County, FL

  • Travel Fees: May apply outside Duval County.

  • ⚠️ Junk removal is not available in Nassau County due to local permit restrictions.